Information Collection & Use
Trip Booking Tools:
If you choose to purchase a tour, Cloudline will collect personally identifiable information ( billing address, phone number) and keep this information on file in order to process payment. This information is only used to verify credit card authenticity, and issue receipts. Upon completion of your tour, your Credit card information will be destroyed on our billing system.
Cloudline will announce a number of tools that will allow you to share your experiences and photos. Email addresses entered into these forms are not stored in our database, but may be stored in our system logs in text format to assist us in tracking down abusive users (users flooding the system), or using these tools for spamming. We will never contact addresses logged in this manner. The email sent through any of these mechanisms is a one time email only.
When accessing web pages on the Cloudlinetours.com domain, we may log your IP address, access URL, time of access, browser type, and referral URL in order to provide us with internal information regarding site traffic statistics. This information may also be used to identify users who are using the service for spam or other activity that is deemed in conflict with our Terms of Service. This information is used in the aggregate, and is never linked back to any personally identifiable information.
Uses of Information
Cloudline collects the aforementioned personally identifiable information in order to provide you with a tour of your choosing. Various features in our website management system will, at your discretion, display your name, or adjust the date and time of events based on your locale.
Cloudline also uses information collected through its Service to send out notifications regarding service related issues (such as maintenance periods, billing problems, account expirations, and other items that may impact service). We also may use your information to send you messages regarding new services or other products from Cloudline, but will not share this information with third parties for any marketing purposes.
This statistical information is not aggregated in such a way that would identify any particular user of the system.
We store all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. This data is accessed only for the purposes specified in this privacy statement.
If you have any questions about security on our website, you can review our hosting FAQ or send us a support request using our support system.
Access to Personally Identifiable Information
To remove your social networking information from our system, submit your account for deactivation. Your personal information will be removed immediately, though your actual login name will remain reserved on our system until re-collection.
Communications from Cloudline:
We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.
We may also send you messages from time to time about new features or services that we will offer to our users. If you do not wish to receive them, you can email us here.
Upon issuing a request to Cloudline, we will use your information and email address to contact you regarding your inquiry.
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
This information does not identify individual users. This information contains statistics related to traffic and the geographic location of our customers. We also may share aggregated user information with third parties who help us to analyze our user base to improve the Service.
We do not link aggregate user data with personally identifiable information.
Personally Identifiable Information
Cloudline employs third-party service providers to perform functions on our behalf. Examples include credit card processing, email service providers, and analyzing data. These service providers have access to personal information needed to perform their functions, but may not use it for any other purposes.
We may release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Service; or protect the rights, property, or safety of our clients in the event of an emergency.
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
Like most websites, we use small bits of data called cookies stored on users’ computers to simulate a continuous connection. Cookies let us ‘remember’ information about you and allow you to return to our Service without reintroducing yourself. Members who disable cookies will not be able to use the Service, as they are required to maintain your login to our service within a browser session. Disabling cookies does not prevent you from accessing websites published under our system, though some features of those sites may be degraded.
Third Party Advertisers
The ads appearing on your web searches are delivered to users by Google, our advertising partner. We do not share your personally identifiable information with Google to deploy these advertisements.
Bulletin Boards/Chat Rooms/Member Websites
If you use a bulletin board, social media, or chat room on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Certain information, such as your name and IP address are logged by our system when posting messages, and are made available to the owner of the website you are posting on. If you would not like to have these details disclosed, refrain from posting messages to any Cloudline bulletin board, social media or chat room.
Links to Other Sites
This Website contains links to other sites that are not owned or controlled by Cloudline Please be aware that we, Cloudline Enterprises, LLC. are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
In the event Cloudline Enterprises, LLC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website.
Changes in this Privacy Statement